How To Register Samsung Dvr Using Hanwha

Technická podpora

Vítejte na stránkách technické podpory. Následující informace čtěte pozorně, abyste kontaktovali správné oddělení a abychom vám mohli poskytnout náležitou podporu.

Produkty společnosti Samsung Electronics
Naše společnost a Samsung Electronics jsou samostatné společnosti, a proto NEMŮŽEME POSKYTOVAT PODPORU zákazníkům southward těmito produkty. Pro kontakt se společností Samsung Electronics volejte 0330 726 7864 nebo navštivte webové stránky www.samsung.com

Zákaznická podpora produktů pro koncové zákazníky a B2B

Potřebujete-li podporu, obracejte se na některý z následujících kontaktů:

Vyplňte webový formulář
Dotazy z Velké Británie zasílejte e-mailem na [e-mail protected]; dotazy z kontinentální Evropy zasílejte na [email protected]
Phone:
France: +33 1 76 28 43 66
Germany: +49 32 213 335936
Italy: +39 02 8732 5016
Spain: +34 91 123 50 70
UK: +44 1372 235663All other countries: +49 32 213 335936

Otevírací doba
Naše kanceláře mají otevřeno: PO – PÁ ix:00 – 17:00 (VB), resp. ix:00 – 17:00 (kontinentální Evropa). V sobotu a v neděli máme zavřeno. Naše otevírací doba se může měnit v závislosti na svátcích a zvláštních příležitostech. 5 zájmu udržování a zvyšování kvality našich služeb můžeme monitorovat a nahrávat telefonické hovory. Cena volání se může lišit; podrobnosti vám poskytne váš poskytovatel služeb.

Servisní centrum společnosti Hanwha Techwin

Theseusstraat 11, 5047RH Tilburg, The Netherlands

Pokyny pro resetování přístrojů
Požadujete-li pokyny k resetování konkrétního modelu videorekordéru s určitým číslem, je zapotřebí zaslat e-mail prostřednictvím instalátora / distributora CCTV systému. Ve svém e-mailu uveďte název společnosti, adresu a logo, abychom mohli potvrdit vaši totožnost – pokyny nebudou poskytnuty přímo koncovému uživateli produktu.

FAQs

What is the default IP address and Password of my Samsung IP camera?
How can I play recordings from an SD carte locally on my computer?
You lot can play recordings stored on an SD card from a Samsung camera / encoder directly on your PC.

Recordings fabricated using the local storage part on the SD carte are stored in "ch00imgYYYY_mm_DDAVI"

In social club to play them locally on your PC y'all will need the Samsung SD bill of fare player tool which y'all can download from the Hanwha Techwin Europe website:

http://hanwhasecurity.bonddemo.com/online-tools/
I cannot record image onto SD retentiveness card?
Check the LOCK switch on the SD carte du jour and alter it to the unlock position
How do I upgrade the firmware on my camera?
Step 1: Download the latest firmware for your photographic camera at: www.samsung-security.european union

Annotation: Please ensure that the PC used is continued via wired cable and not through wireless

Step 2: Open up your web browser and enter the IP address of your camera into the address bar and press Enter. The default username is admin and the default countersign is : 4321

Step 3: Click on the Setup Tab and Arrangement on the left side then choose Upgrade/Reboot

Step 4: Click on Browse, select the downloaded firmware file and click Transport
IE security settings for DVR
1. Go to the Security table, and click on the "Trusted sites", then click the "Sites" button.
2. Input your photographic camera's IP into the "Add this website to the zone";
3. Cancel the check bot of the "Require server verification (https:) for all sites in this zone";
4. Press the "Add together" push button;
5. Salve it and refresh the IE.
How to uninstall SSM software completely from my PC/Server?
i Go to First –> Control Console –> Add and Remove Programme and Uninstall SSM.

2 Clear the Registry

a) After the restart go to Showtime –> Run –> and Type REGEDIT to run the Registry Editor

b) Access to Path as follow :
- 32 fleck PC : HKEY_LOCAL_MACHINE> SOFTWARE>Microsoft > Windows > CurrentVersion > Uninstall
- 64 bit PC : HKEY_LOCAL_MACHINE> SOFTWARE> Wow6432Node > Microsoft > Windows >CurrentVersion > Uninstall
c) Search for the post-obit folders. And if they exist, delete them.
- {2B3D4159-C2D9-4213-9563-85F2AD9F7424}
- {2A3D4159-C2D9-4213-9563-85F2AD9F7424}
- {26CD3C5F-E1B7-4223-849D-BOEED34E9DB7}
The prototype on the screen is dim
Cheque if the lens is stained.

If dirty, make clean the lens with a soft, clean cloth.
The paradigm on the screen flickers
Is the camera direct facing lord's day or fluorescent lighting?

If so, modify the camera position.

Bank check that the DC/VIDEO selected switch at the rear of the photographic camera is fix to a proper position according to the type of your auto IRIS lens.
Bright white dots appear on the right side of the screen at night
It occurs when the power lamp on the front panel of the camera reflects confronting the glassy surface of the optional outer cover.

Alter the camera position.
The contrast on the screen is besides weak
Adjust the dissimilarity feature of the monitor.

If the Camera is exposed under besides stiff light, alter the camera position.
Nothing appears on the screen
Check the power string and line connection between the camera and monitor are made properly.

Color Camera
Check that the DC/VIDEO selection switch on the rear of the photographic camera is set to a proper
position according to the blazon of your auto IRIS lens.

B/W Camera
Bank check that the VIDEO/DSC selection switch on the rear of the camera is fix to a proper
position according to the type of your lens.
It is difficult to connect the cable between the lens and camera
Fit the lens onto the mounting screw of the photographic camera and turn the lens clockwise until it completely stops at the stop.

Then, turn it counterclockwise to the desired position.

It allows the rotation bending to be a maximum 340˚ if dismounting is not required.
The picture flickers or blurs
Check the connectedness cable and conform the color and contrast controls.
The pic does non appear on the monitor screen
Check the connection of the ability cord
The buttons on the front part are not working
Check if the remote switch of the front part is on.It may be in off remote mode.
There is no monitor output screen
Bank check the voltage selector for the right position( 110V or 220V ).
Unplug the ability cord and cheque the fuses for disconnection.

In all initial processes, check the LED lights to check the NTSC/PAL setting.

Check all cables connected to output terminals.
The playback screen does not appear.(Multiplexer)
Bank check that the Atomic number 82 input level of the selected video is i.0 Vp-p, and input the impedance select setting and confirm the PB fashion setting.
I'yard getting continuous Five-Loss alarm
Check that the input level of selected video is 1.0 Vp-p, and input the impedance select setting.
In that location are noise bars in the picture during playback
Accommodate the tracking control.
The VCR power is on, simply the unit does not operate
The safety devices are operating. Press the reset button on the panel using a suitable implement.
I'grand getting a clear camera moving-picture show during recording, but during playback, the picture is not clear
This may occur when the recorder has been used for a long menstruation of time.

During this time, a deposit of oxide has congenital upward on the video heads which must at present be cleaned.

Cleaning of the heads requires expertise.

Please contact your dealer.
The power is non ON
For the post-obit products : SVR-1650, SVR-1640, SVR-950

Check that the ability cable is properly continued.
The screen is blank
For the following products: SVR-1650, SVR-1640, SVR-950

Check that the camera'due south video output concluding is connected to the monitor.
The image is not clear
For the following products: SVR-1650, SVR-1640, SVR-950

VGA paradigm output

1.Check that the camera is properly focused

2.Bank check that the VGA epitome output is selected
The screen button is non working
For the following products: SVR-1650, SVR-1640, SVR-950

Auto push button

In the auto browse mode, other buttons are not working. Press the Car button to cancel the function
Image recording
For the following products: SVR-1650, SVR-1640, SVR-950

current time

scheduled recording time

Scheduled recording is not finished.

Gear up correctly the electric current time and the scheduled recording time.
No voice is played
For the following products: SVR-1650, SVR-1640, SVR-950

Menu

Tape Setting

Voice Recording ON

one.Set it by selecting Menu→Record Setting→Vocalization Recording→ON or check the volume of the output device.

two.The voice is played only with a single screen mode on CH1 – CH4. No voice is output in the fast play or multi screen fashion.
Record screen display
For the post-obit products: SVR-1650, SVR-1640, SVR-950

No recording/No paradigm /Event recording

Normal recording

Scheduled recording

Record screen display

The recording status brandish ([NNNN]) on the screen differs according to the recording status. When not in recording, "0" appears; when there is no image, "-" appears.
N (Normal recording), South (Scheduled recording), E (Outcome recording: motion detection/lost images/sensor)
The Record push button is non working
For the following products: SVR-1650, SVR-1640, SVR-950

The REC button does not work when in scheduled recording.
Copied CD/DVD search on PC
For the following products: SVR-1650, SVR-1640, SVR-950

Re-create Search

Full Search

After uting the DVR Viewer, search by using Copy Search or File Search.
Backup device display
For the following products: SVR-1650, SVR-1640, SVR-950

Copy→Copy (When the backup device is connected, it appears on the list)→If it appears on the listing only the CD is not detected (non inserted), the lower-level copy bill of fare is not displayed.
When using CD-RW/DVD-RW
For the following products: SVR-1650, SVR-1640, SVR-950

CD or DVD should be formatted get-go.
When using a USB stick
For the following products: SVR-1650, SVR-1640, SVR-950

Copy can exist done without formatting.
How to cheque all HDDs
For the following products: SVR-1650, SVR-1640, SVR-950

Menu

Organization Setting

HDD

ALL

Set it past selecting Carte du jour→Organization Setting→HDD→HDD→ALL (HDD1→ALL).
Recording is not done
For the following products: SVR-1650, SVR-1640, SVR-950

If the life of HDD is upward or bad sectors occur, recording is non possible. The HDD should be replaced.
The network speed is down
For the following products: SVR-1650, SVR-1640, SVR-950

menu

System Setting

Organisation

Remote Bulldoze :QUAD setting

Change the setting by selecting Menu→System Setting→System→Remote Drive Mode.
Controllable number of DVRs
For the following products: SVR-1650, SVR-1640, SVR-950

Samsung Electronics

Panasonic

Pelco

Speed Dome

SRX

A maximum of v DVRs can exist controlled in simultaneous connection.
Fill-in and play are not done
For the following products: SVR-1650, SVR-1640, SVR-950

Re-create to USB

Re-create to CD

Check whether images are existence copied.
Recommended computer specifications
For the following products: SVR-1650, SVR-1640, SVR-950

CPU: Pentium Iv 3.0GHz or higher (Hyper Threading recommended)

Memory 512MB, Video Carte du jour 128MB, HDD 120GB or higher

Windows 2000, Monitor with resolution 1024×768 or higher (1280×1024 recommended)
The PTZ setting carte du jour does not appear
For the following products: SVR-1650, SVR-1640, SVR-950

Organisation Setting

Organisation

Next page 'HDD'

Next page 'PASSWORD'

Next page 'TIME'

Next page 'PTZ'

Arrangement Setting→Arrangement→(Click the triangle on the right) Next page→PTZ
Usable controller besides DVR
For the post-obit products: SVR-1650, SVR-1640, SVR-950

SCC-3100A system controller
RS-485/422 is non controlled
For the following products: SVR-1650, SVR-1640, SVR-950

The TERM 1 switch controls PORT A and TERM2 switch controls PORT B.

Nos 1 & two: ON → RS-485 MODE, OFF → RS-422 MODE

Nos 3 & 4: ON → Concluding Setting, OFF → Terminal Clear
Controllable cameras
For the following products: SVR-1650, SVR-1640, SVR-950

Samsung Electronics

Panasonic

Pelco

Speed Dome

SRX

Samsung Techwin: Speed Dome (SPD-2200, 2300, 2500, 3000, 3300), SRX-100B
Pelco (D Protocol Speed Dome), Panasonic (WV-CS854), Samsung Electronics (SCC-641/643)
Remote Control - It'southward not working
For the post-obit products: SVR-1650, SVR-1640, SVR-950

Check whether the batteries are depleted and supplant them if necessary.

Operate the remote control past correctly aiming it at the remote command receiver.
Remote Control - Other DVR is working
For the following products: SVR-1650, SVR-1640, SVR-950

Set the DVR and remote control IDs identically.
Remote Command - identically
For the post-obit products: SVR-1650, SVR-1640, SVR-950

Number of controllable units
A maximum of 16 units (ID changed)
How to change DDNS server in SVR-440
[A way to configure the DVR]

1.Select : Network&Serial Setup Menu , NETWORK Carte

[Select submenu and press ENT button]

[Change the domain proper name]

2. Motion the cursor on the ‚DDNS SERVER DOMAIN ADDRESS' and press ‚ENT' button

three. Change the Domain Name from ‚ns.standalone4ch.com'to ‚ns.bestddns.com‚
and relieve it.( Notice : Simply lowercase letters are allowed!!)

[DDNS registration server]
1.Move on the DDNS registration server and register the domain name to be used earlier after joining as a member.: You can refer to the SVR-440 manual from page 45 through l. (SVR-440 Manual view)
- – Mac Accost : Push the FAST push(▶▶) three times afterward booting and you'll come across Mac.
- – Registration No. : Execute the Dynamic IP hallmark program and go the hallmark number.※DDNS server : http://bestddns.com
2.Later y'all finished the registration, you have to use a changed domain proper name to connect your dvr in the viewer like beneath.